Sample
SaaS
Analytics platform for a B2B SaaS product
A multi-tenant analytics dashboard with role-based access, billing and a reusable design system.
- Product Design
- SaaS Development
- Design System
Software & Development
Website and software maintenance that keeps you moving.
Launch is the start. We keep websites and software updated, monitored and evolving - whether we built them or you're looking for a new team to take over.
Maintenance & Support
What we can do for you
- 01
Updates & security
Dependency, framework and CMS updates with security patches.
- 02
Monitoring
Uptime, error and performance monitoring with clear alerting.
- 03
Continuous improvement
A steady cadence of fixes, features and optimizations.
- 04
Dedicated teams
Designers and developers working as an extension of your team.
Our approach
How we approach maintenance & support
We begin with a health check of your codebase, hosting and dependencies, then agree a maintenance plan that fits: routine updates, monitoring and a set amount of time for fixes and improvements each month.
You get a clear monthly summary of what was updated, fixed and improved, plus a shared backlog where you can add requests. Urgent issues are handled first, and nothing changes in production without testing.
What you get
- Technical health check
- Maintenance plan
- Monitoring & alerting
- Monthly update cycle
- Priority fixes
- Regular reporting
A good fit for
- Businesses without an in-house dev team
- Products needing ongoing features
- Teams inheriting an existing codebase
Typical technology
- AWS
- Google Cloud
- Azure
- WordPress
- Node.js
Maintenance & Support for your industry
How it works
See the full processA clear process, start to finish
- 01
Discover
Understand the business, goals and requirements.
- 02
Strategize
Define the right solution, architecture and creative direction.
- 03
Design
Create wireframes, UI/UX and visual systems.
- 04
Build
Develop and integrate the product.
- 05
Test
QA, usability, responsiveness and performance testing.
- 06
Launch
Deploy the final solution.
- 07
Grow
Maintenance, optimization and continuous improvement.
Work
View allRelated projects
- Sample
Healthcare
Appointment booking app for a multi-location clinic
A patient app for booking, reminders and records, connected to the clinic's scheduling system.
- Mobile App Development
- UI/UX Design
- API Integrations
FAQ
Maintenance & Support FAQ
Short answers to the questions we hear most. Anything else - just ask.
Ask a questionCan you support software another agency built?
Yes. We start with a technical review and handover so we understand the codebase before taking responsibility for it.
How is support billed?
Usually as a monthly retainer or a block of hours - see our engagement models for details.
What's included in a maintenance plan?
Typically updates, security patches, backups, uptime monitoring, bug fixes and a pool of hours for small improvements. We tailor it to your product.
Do you offer dedicated developers?
Yes. For larger products, a dedicated team can work on your roadmap as an extension of your in-house team.
Related
All servicesOften paired with
Web Development
Fast, secure websites and web applications built on modern stacks.
Custom Software Development
CRMs, ERPs, internal tools and business systems built around how you work.
SaaS Development
Multi-tenant platforms with subscriptions, dashboards and room to scale.
Start a project
Let's talk about your maintenance & support project.
Share a few details and we'll come back with questions, ideas and a clear next step.