Appointment booking app for a multi-location clinic

A clinic group wanted patients to book, reschedule and prepare for appointments without calling the front desk.

Phone lines were overloaded, missed appointments were common and front-desk staff spent much of the day on scheduling.

• Let patients self-book across locations
• Reduce missed appointments with reminders
• Connect to the existing scheduling system

We focused on the three most common patient tasks and made each achievable in under a minute.

Patient interviews and front-desk shadowing informed simple flows with large touch targets and accessible type.

A cross-platform app with a secure API layer syncing to the clinic's scheduling software, plus push reminders.

A calm, accessible booking app with location-aware availability, reminders and pre-visit forms.